Introduction
Truucore ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to truucore.com and any service that links to this policy.
By using the Service you consent to the practices described here. If you disagree with this policy, please do not use the Service.
Information we collect
We collect information in three ways:
Information you provide
- Account details: name, email, password (stored hashed).
- Order details: shipping and billing addresses, order contents, institution or research affiliation where relevant.
- Communications: messages sent through forms, email, or support.
- Research-use declarations: any attestations required to purchase our products.
Information collected automatically
- Device and browser metadata (type, version, language, timezone).
- Approximate location derived from IP address.
- Usage data: pages viewed, links clicked, referring URL.
- Cookies and similar technologies (see below).
Information from third parties
- Payment processors confirm transaction status but we never store full card numbers.
- Shipping carriers share delivery tracking updates for your orders.
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email, account ID | You |
| Commercial | Order history, preferences | You / processor |
| Technical | IP address, browser, device | Automatic |
| Geolocation | Approximate region from IP | Automatic |
| Inferred | Research interests, segment | Derived |
How we use information
- Process orders and deliver certificates of analysis.
- Operate, maintain, and improve the Service.
- Send transactional messages (order confirmations, shipping, COA availability).
- Send marketing updates where you have opted in, with an unsubscribe link in every email.
- Verify research-use eligibility and prevent fraud or abuse.
- Comply with legal obligations.
Data retention
We retain personal information for as long as your account is active, as needed to provide the Service, and as required to comply with legal obligations, resolve disputes, and enforce agreements. Aggregated and de-identified data may be kept indefinitely.
Security
We use industry-standard administrative, technical, and physical safeguards to protect information, including encryption in transit, access controls, and vendor due diligence. No system is perfectly secure, and we cannot guarantee absolute security, so we encourage you to use strong, unique passwords.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal information, subject to legal retention requirements.
- Object to or restrict certain processing.
- Data portability: receive a copy in a structured, machine-readable format.
- Withdraw consent where processing relies on consent.
To exercise any of these rights, email support@truucore.com. We may need to verify your identity before acting on a request.
California privacy rights
If you are a California resident, the California Consumer Privacy Act and California Privacy Rights Act ("CCPA/CPRA") give you additional rights with respect to personal information we collect:
- Right to know: request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of parties with whom it was shared.
- Right to delete: request deletion of personal information we collected from you, subject to exceptions (e.g., completing a transaction, fraud prevention, legal compliance).
- Right to correct: request correction of inaccurate personal information.
- Right to opt out of sale or sharing: we do not sell or "share" personal information as those terms are defined under CCPA/CPRA, and we do not use personal information for cross-context behavioral advertising.
- Right to limit use of sensitive personal information: we do not use or disclose sensitive personal information for purposes beyond those permitted by default under the CCPA/CPRA.
- Right to non-discrimination: we will not deny service, change pricing, or reduce quality because you exercised your rights.
To exercise any of these rights, email support@truucore.com with the subject line "California Privacy Request". We may need to verify your identity before acting on a request. An authorized agent may submit a request on your behalf with written permission that we can verify.
Children's privacy
The Service is not directed to individuals under 21. We do not knowingly collect personal information from anyone under 21, and certainly not from children under 13. If you believe a minor has provided us information, please contact us and we will delete it.
International transfers
We operate from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. where privacy laws may differ from those in your country. Where required we implement appropriate safeguards (such as standard contractual clauses) for such transfers.
Changes to this policy
We may update this policy from time to time. Material changes will be indicated by an updated "Last updated" date and, where appropriate, additional notice. Continued use of the Service after an update constitutes acceptance of the revised policy.
Contact
Privacy questions? Reach us at support@truucore.com or through the contact page.
For research use only